Frequently Asked Questions
What This Page Covers and If Your Question Is Not Here.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, payment methods, mobile access, game disconnections, and deposit limits. Each answer is written to give you a clear, direct response without extra fluff. If you need more detail on a specific topic, the answer points you to the right part of the lobby or support team.
If Your Question Is Not Here
If you do not find the answer you need, the quickest way to get help is to open the live chat window in the bottom-right corner of the lobby. The support team speaks English and Bahasa Malaysia and can respond within minutes during operating hours. You can also browse the terms and conditions section under your account settings. That page covers all rules in full, including bonus terms, wagering rules, and account closure procedures.
The same ground for Live Casino, Arcade Games, Fishing, promotions is covered on their own pages, alongside the news.
While you are here
How long do withdrawals take?
Withdrawals are processed within 24 hours after approval. E-wallet withdrawals usually reach your account within minutes after processing, while bank transfers take 1 to 3 business days depending on your bank's clearing time. Weekends may add a delay.
How much turnover does a bonus carry?
12×, calculated on the deposit and the bonus together. Slots clear it in full, live tables at 20%. The offer itself is 275% on a first deposit.
What happens when a game disconnects mid-round?
In a live dealer blackjack round, if your connection drops after you have placed your bet and the cards are dealt, the dealer will pause for a moment. If you do not reconnect within 15 seconds, the dealer will play your hand according to basic strategy, and your bet stands. The result is recorded as normal.
Can a withdrawal go to a different channel?
A payout returns through the channel that funded the account wherever the channel allows it — DuitNow and Boost among them.
How do I cap what I deposit?
From the dashboard, on any of a daily, weekly or monthly basis. The cap holds across every channel, DuitNow and Boost included.
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw any bonus funds or winnings from that bonus. For example, a 10x turnover on a RM50 bonus means you need to place RM500 in bets before the bonus becomes withdrawable cash.